Tulsi Origami Refund and Returns Policy
At Tulsi Origami, we are committed to ensuring the satisfaction of our customers with every purchase. We understand that sometimes things may not go as planned, and we are here to help. Please review our policy on refunds and returns to ensure a smooth process.
Return Policy
If you receive a damaged product, you may return it within 7 days of delivery for an exchange or a full refund. To be eligible for a return, you must provide proof of the damage by submitting a video of the unboxing, which clearly shows the condition of the item as it was received.
Steps to Initiate a Return:
- Contact our customer service team within 7 days of delivery to start the return process.
- Provide the unboxing video along with your order number and details about the product condition.
- Await confirmation from our team, who will guide you through the return procedure.
Refund Policy
Once we receive your return and verify the damage, we will process your refund or exchange promptly. Refunds will be credited back to the original method of payment within 14 business days.
Please note that items returned without proper documentation or after the 7-day period will not be eligible for a refund or exchange.
Exceptions
Please be aware that certain items may be excluded from our return policy due to their nature. Such exceptions will be clearly listed on our product pages.
For further assistance, please contact our customer support. We are dedicated to providing you with exceptional service and ensuring your satisfaction with every aspect of your purchase at Tulsi Origami.
